March 23, 2018

Fertility Q&A with Sam Matthews

Sam. M
Sam Matthews, Administration and Patient Services Manager

We recently asked our Facebook followers to send us their fertility-related questions. Following our previous Fertility Q&A with Oxford Fertility’s Medical Team Manager, Dr Muhammad Fatum, our Administration and Patient Services Manager, Sam Matthews, provides some additional advice related to the important administration aspect of treatment.

Q: If my age affects eligibility for NHS treatment, at which stage of the treatment does the age cut-off fall? For example, if I apply before the age cut-off and then reach the upper age limit before treatment starts, can I continue?

A: Yes, you can certainly continue but you would need to have completed your treatment within six months. Typical IVF treatment takes approximately 2 months, so this should not be a problem.

Q: Does the NHS still only allow for one round of IVF? We were lucky and fell pregnant with our one chance.

A: The allowance for funding will vary depending on where you live. It is best to check with your local GP, or you can give the clinic a call on 01865 782800 and ask to speak to our Patient Services Team who will try and assist you.

Q: Even though I already have one child and now suffer with secondary infertility, will I be allowed NHS IVF treatment?

A: Unfortunately, most Clinical Commissioning Groups (CCGs) will not fund any treatment for patients who already have living children from either partner in current or previous relationships. We would recommend getting in touch with our Patient Services team (01865 782800) or your local GP who will be able to provide advice for your local CCG.


Q: Do you do finance?

A: Yes we do via our partners, Access Fertility, who offer multiple IVF cycles at a significant discount with the added peace of mind of a money back guarantee if you are unsuccessful. It’s important to note that regardless of how your treatment is funded, your doctor’s decisions are made with total independence, so this will not affect the level or quality of care or treatment.

You can find out more on our Finance and refund packages web page, or directly via Access Fertility.

A: How do I go about getting started with fertility treatment?

Your first step would be to get in touch with our Patient Services Team (01865 782800) or, alternatively, complete a self-referral form via our website. The team will then get in touch with you to get you registered onto our system and start the process. It is beneficial to have had blood tests and semen analysis carried out prior to your appointment.

Sam Matthews is Oxford Fertility’s Administration and Patient Services Manager. Sam began working with Oxford Fertility in 2002 as NHS Secretary and has since gained a wealth of experience and knowledge in many different departments. Sam was promoted into her current role after managing the NHS Fertility Clinic for 3 years at Oxford Fertility. She has a wide knowledge base of both NHS/private care in gynaecology and fertility services. She has also worked in Quality Management and so understands the importance of listening to our patient feedback and regular auditing to improve patient pathway and experience. The administration team play an important role here at Oxford Fertility providing the link between patients and all the departments involved in the smooth running of the clinic.

Visit our FAQs page for more fertility-related questions and answers.